Q&A

We recommend washing or at least rinsing your extensions before first use, especially if you plan to style or color them. This helps remove any potential factory residue and hydrates the hair for a softer, more natural finish. Find our full care guide here.

• Wash them with a gentle sulfate-free shampoo and a hydrating conditioner.
• Detangle them carefully with a soft-bristle brush.
• Allow them to air dry whenever possible.
  

Find our complete care guide here.

Yes, our extensions are made from 100% natural raw hair, which means they can be straightened, curled, or colored. However, we recommend having color treatments done by a professional to prevent damage. For at-home coloring, we recommend the brand Dark & Lovely.

Find our full care guide here.

Choose a texture close to your own hair for a more natural look. Handle them gently, avoid excessive heat, and invest in a good detangling brush. Remember: extensions don’t replace your hair — they enhance it!

Our products are made to order to ensure optimal quality. Delivery time depends on the product type:

• Wigs: 1 to 2 weeks for production
• Wefts and extensions: 5 to 10 business days for delivery

Shipping time:

• Within France: 1 to 3 business days after dispatch
• International: 2 to 5 business days depending on destination

Processing times may vary during busy seasons. You will receive a tracking email as soon as your order is shipped.

All orders are prepared and shipped from our partner workshop. We collaborate with reliable carriers to ensure fast and secure delivery.

We ship worldwide, except to certain restricted areas. Shipping costs and delivery times are automatically adjusted based on your location at checkout.

Depending on your country, taxes or customs duties may apply. These fees are not included in the price of your order and remain the responsibility of the customer.

Yes, you have 14 days from receipt to request a return. Products must be unworn, unaltered, and in their original packaging.

Exchanges are not available. We issue a direct refund to the original payment method used at purchase.

To initiate a return, please contact us via our contact form.

Refunds may take up to 2 weeks depending on your payment method and bank. If the delay has passed:

• Check your bank account
• Contact your bank
• If needed, write to us via our contact form

Please contact us via our contact form and include your order number. We will launch an investigation with the carrier to locate your package or arrange a replacement.

If your order has not yet been processed, we can cancel it. Please contact us as soon as possible after purchase. Once shipped, the order can no longer be canceled.

• Credit or debit card (Visa, Mastercard, American Express)
• Apple Pay / Google Pay
• PayPal
• And other secure solutions depending on your country

All payments are encrypted and secure. Your banking information is never stored on our website.